Terms and Conditions

Last updated: 02 July 2026

Welcome to Orchid Land Holidays. These Terms and Conditions govern your access to and use of the Orchid Land Holidays website, mobile website, and any Android application or related services that we may offer.

For this document, "Orchid Land Holidays", "we", "our", or "us" means Orchid Land Holidays, operating the travel booking platform available at https://orchidlandholidays.com and related app services. "You" or "user" means any person who visits, registers, requests, books, pays for, or uses our services.

1. Our Services

Orchid Land Holidays provides an online travel platform for discovering, requesting, booking, and managing travel-related services, including:

• Tour packages
• Car rentals
• Custom tour package requests
• Travel enquiries and support
• Booking, payment, refund, and customer account features
• Future Android app access to the same or similar services

Some services may be provided directly by Orchid Land Holidays, while others may involve hotels, transport operators, drivers, local vendors, payment gateways, or other third-party service providers.

2. Eligibility

You must be legally capable of entering into a binding contract under applicable law. If you use our services on behalf of another traveller, family member, group, company, or organization, you confirm that you have authority to provide their information and make bookings on their behalf.

Our services are not intended for unsupervised use by children. If a minor is included in a booking, the booking must be made by a parent, guardian, or legally authorized adult.

3. Account Registration and Login

You may be able to create an account using email login, password login, Google login, or other supported authentication methods. You agree to provide accurate, complete, and current information.

You are responsible for keeping your login credentials confidential and for all activity under your account. If you believe your account has been accessed without permission, contact us immediately.

We may refuse, suspend, or terminate accounts that contain false information, misuse the platform, violate these Terms, create security risks, or are required to be restricted under applicable law.

4. Booking Information and Traveller Details

You are responsible for ensuring that all booking details are accurate, including traveller names, contact details, travel dates, pickup city, pickup address, passenger count, room preference, destination, special requests, and any other information submitted through the platform.

Errors in traveller details, pickup information, date selection, or contact information may affect service availability, pricing, confirmation, pickup coordination, cancellation eligibility, or refund processing.

Special requests are subject to availability and may not always be guaranteed unless confirmed in writing by Orchid Land Holidays.

5. Pricing, Quotes, Taxes, and Availability

Prices shown on the platform may depend on traveller count, room allocation, vehicle type, selected service, seasonal rates, taxes, fees, coupons, supplier availability, and other booking conditions.

For tour packages and car rentals, the final payable amount will be calculated by our backend systems and shown before payment or booking request submission. Customer-facing prices do not include our internal supplier cost, vehicle cost, hotel cost, margin, or operational breakdown.

Prices, availability, inclusions, taxes, and offers may change until a booking is confirmed. A booking is confirmed only after successful payment verification or manual confirmation by our authorized team, depending on the payment mode available for that booking.

6. Payments

We may support online payments through third-party payment gateways such as Razorpay, PhonePe, Cashfree, or any other gateway we enable in the future. We may also support manual or offline booking request flows when online gateways are unavailable or disabled.

Online payment confirmation is subject to successful payment authorization, gateway response, backend verification, fraud checks, and booking validation. A payment debit by itself does not always mean the booking is confirmed. If payment is debited but booking confirmation is not generated, contact support with the payment reference.

We do not ask you to share card numbers, CVV, UPI PIN, OTP, net banking passwords, or other sensitive payment credentials with our staff. Such information should only be entered on the secure page or interface of the relevant payment provider.

7. Coupons, Discounts, and Offers

Coupons, discounts, wallet credits, and promotional offers are subject to specific eligibility rules, validity dates, service restrictions, minimum order values, maximum discount limits, usage limits, and other conditions shown or configured for the offer.

We may modify, suspend, reject, or withdraw offers in cases of misuse, technical error, duplicate use, suspicious activity, expired validity, or violation of offer terms.

8. Booking Confirmation

A booking may be treated as confirmed only when:

• The payable amount has been successfully verified by our backend after online payment; or
• Our team manually confirms the booking after offline coordination or manual payment handling.

Confirmation details may be sent by email, SMS, WhatsApp, app notification, customer dashboard, or any other available communication method. You should review the confirmation details and report any error promptly.

9. Cancellations, Refunds, and Wallet Credits

Cancellation and refund eligibility may depend on the service type, supplier rules, travel date, time of cancellation, booking status, payment status, applicable taxes, gateway charges, non-refundable components, and any special terms communicated during booking.

Refunds, where approved, may be processed to the original payment method, customer wallet, or another permitted mode depending on the booking, gateway support, operational feasibility, and applicable policy. Refund timelines may vary depending on banks, payment gateways, and internal review.

A refund request does not guarantee refund approval. We may reject or partially approve refund requests where the booking is non-refundable, already consumed, cancelled late, affected by incorrect user information, or subject to supplier deductions.

Wallet credits, if offered, may be subject to expiry, service restrictions, account ownership checks, and anti-fraud controls. Wallet credits are not cash unless explicitly stated by us.

10. Changes by User

Requests to change travel dates, pickup location, traveller count, room preference, vehicle type, contact details, or itinerary are subject to availability and may result in additional charges or supplier approval requirements.

We are not responsible for losses caused by late change requests, incorrect details submitted by you, missed pickups, failure to carry required documents, or failure to follow the confirmed itinerary or coordination instructions.

11. Changes, Rescheduling, or Cancellation by Us or Suppliers

In some cases, travel services may need to be modified, rescheduled, substituted, or cancelled due to weather, road conditions, safety concerns, government restrictions, strikes, natural events, supplier unavailability, operational issues, or force majeure events.

Where practical, we will try to offer a suitable alternative, rescheduling option, credit, or refund as per the applicable booking conditions and supplier rules. We are not liable for indirect losses, loss of enjoyment, missed connections, or additional personal expenses unless required by law.

12. Travel Documents, Permits, and Conduct

You are responsible for carrying valid identification, travel permits, age proof, medical documents, driving-related documents where applicable, and any other documents required by law or supplier policy.

You agree to behave respectfully with our staff, drivers, suppliers, hotel staff, local communities, and other travellers. We may refuse service, cancel service, or restrict account access in cases of abusive behavior, illegal activity, property damage, safety risk, harassment, intoxication-related risk, or violation of applicable laws.

13. Health, Safety, and Travel Risk

Travel involves practical risks, including weather changes, road delays, terrain conditions, illness, accidents, vehicle breakdowns, political or local disruptions, and other events outside our control.

You are responsible for assessing your own fitness to travel and for informing us in advance of any important accessibility, medical, dietary, mobility, or safety requirements. We recommend purchasing suitable travel insurance where appropriate.

14. Third-Party Services

Some services may be delivered by third-party providers such as hotels, vehicle owners, drivers, local operators, payment gateways, communication providers, map providers, analytics providers, or technology vendors.

We take reasonable steps to work with suitable providers, but we do not control every act, omission, policy, facility, or system of third parties. Third-party services may also be subject to their own terms and policies.

15. Android App Terms

If we make an Android app available, your use of the app will also be subject to these Terms, our Privacy Policy, Google Play policies, and any app store terms that apply to your device or download source.

The app may require internet access and may request permissions only where needed for app features, such as account login, booking management, notifications, customer support, location-based search, file upload for support attachments, or similar travel-service functions. Specific permissions and data practices will be explained in our Privacy Policy and app permission prompts.

We may update, suspend, discontinue, or change app features from time to time for security, compatibility, legal, operational, or business reasons.

16. Prohibited Use

You must not:

• Use false, misleading, or unauthorized information
• Attempt to access another user's account
• Interfere with payment, booking, refund, or security systems
• Scrape, copy, reverse engineer, overload, or attack the platform
• Upload malicious code, spam, abusive content, or unlawful material
• Misuse coupons, wallets, referrals, refunds, or support workflows
• Impersonate another person or organization
• Use the platform for unlawful, fraudulent, or harmful activity

17. Intellectual Property

The Orchid Land Holidays name, platform design, logos, content, booking workflows, software, images, text, graphics, and other materials are owned by us or licensed to us, unless otherwise stated.

You may use our platform only for personal or legitimate travel-related purposes. You may not copy, reproduce, sell, distribute, or create derivative works from our platform content without written permission.

18. User Content and Reviews

If you submit reviews, feedback, images, support messages, custom tour details, or other content, you confirm that you have the right to submit it and that it is accurate, lawful, and non-infringing.

We may moderate, remove, or refuse content that is abusive, false, unlawful, promotional, spam-like, privacy-invasive, or otherwise unsuitable for our platform.

19. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, share, retain, and protect personal information across our website and future Android app.

20. Disclaimer of Warranties

We aim to provide accurate, secure, and reliable services, but we do not guarantee that the platform will always be uninterrupted, error-free, fully secure, or free from delays. Travel information, availability, pricing, and supplier details may change.

To the maximum extent permitted by law, services are provided on an "as is" and "as available" basis, subject to confirmed booking terms and applicable consumer rights.

21. Limitation of Liability

To the maximum extent permitted by law, Orchid Land Holidays will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of data, missed travel connections, personal expenses, or loss of enjoyment.

Our total liability for a confirmed booking, if any, will be limited to the amount paid by you for the affected service, except where a higher liability is required by applicable law.

22. Indemnity

You agree to indemnify and hold Orchid Land Holidays harmless from claims, losses, damages, penalties, costs, or expenses arising from your misuse of the platform, breach of these Terms, violation of law, inaccurate information, unauthorized booking on behalf of others, or infringement of third-party rights.

23. Force Majeure

We will not be responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, extreme weather, epidemic or pandemic events, government restrictions, strikes, road closures, internet or power failure, payment gateway downtime, war, civil disturbance, or supplier disruption.

24. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website or app with a revised "Last updated" date. Continued use of our services after changes means you accept the updated Terms.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, courts located at Guwahati, Assam, India will have jurisdiction over disputes arising from these Terms or your use of our services.

26. Contact and Grievance